LASTMA Launches Toll-Free 3367 Hotline To Boost Emergency Response, Traffic Management In Lagos
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The Lagos State Traffic Management Authority (LASTMA) has unveiled a new toll-free short-code hotline, 3367, as part of efforts to strengthen emergency response, improve traffic management, and promote greater accountability in road transportation across Lagos State.
The agency said the new platform replaces its former long-service code with a more accessible, technology-driven, and user-friendly communication system that allows residents to report traffic-related emergencies free of charge on MTN, Glo, and 9mobile (Etisalat) networks.
According to LASTMA, the 3367 hotline enables road users to promptly report vehicular breakdowns, road traffic crashes, disabled articulated vehicles, stranded tankers, traffic obstructions, and other emergencies requiring immediate intervention.
The platform will also serve as a channel through which members of the public can report the conduct and operational activities of LASTMA officials, a move the agency said is aimed at strengthening transparency, accountability, and professionalism in its operations.
To enhance accessibility, callers can communicate with hotline operators in English, Yoruba or Pidgin English, ensuring that language does not hinder emergency reporting or public engagement.
Speaking on the initiative, the General Manager of LASTMA, Mr. Olalekan Bakare-Oki, described the launch of the 3367 hotline as a major milestone in the agency’s commitment to safeguarding lives, improving traffic flow, and delivering a more responsive, technology-driven traffic management system.
He said the hotline reflects LASTMA’s determination to leverage digital innovation in addressing the transportation challenges of Lagos while fostering stronger collaboration with residents.
“The inauguration of the 3367 Toll-Free Short-Code Hotline represents another monumental stride towards institutionalizing a safer, more efficient, and highly responsive transportation ecosystem across Lagos State. It provides residents with a direct, convenient, and cost-free channel through which incidents requiring immediate intervention can be promptly reported,” Bakare-Oki said.
He noted that the rapid growth and complexity of Lagos, one of Africa’s largest megacities, require a proactive and technologically enabled traffic management system capable of responding swiftly to emerging road transportation challenges.
The LASTMA boss assured residents that all reports received through the hotline would be handled professionally and confidentially before being forwarded to the appropriate operational units for immediate action.
He urged motorists and other road users to embrace the 3367 hotline as an important tool for enhancing road safety, improving accountability, and supporting the state’s drive towards a safer, more efficient, and sustainable transportation system.
