The Joint Admissions and Matriculation Board (JAMB) has officially lifted its ban on SIM card swapping and email address changes for candidates, giving thousands of UTME applicants a chance to recover access to their profiles after losing their registered phone numbers or email accounts.
The new policy, which took effect on Monday, September 21, 2026, allows candidates to update their registered GSM number, email address, or both through a secure verification process at designated JAMB centres.
If you’ve been locked out of your JAMB profile because your SIM card was lost, stolen, or your email account is no longer accessible, here’s everything you need to know.
The service is available to candidates who:
However, JAMB states that this service can only be used once per candidate.
Before starting the process, make sure you have the following:
Sign in to your JAMB e-Facility account using your existing email address, registration number, or profile code.
On your dashboard, click “SIM Swap/eMail Change Payment” and pay the required fee.
After payment, go to a designated JAMB Professional Testing Centre (PTC), Professional Registration Centre (PRC), accredited CBT centre, or JAMB State Office where the service is available.
At the centre, open the SIM Swap/eMail Change Quicklink.
Enter your profile code or your existing registered GSM number, then click “Fetch Details.”
JAMB officials will verify your identity using your biometric data before any changes can be made.
Choose whether you want to update:
Enter the new information carefully and upload your scanned court affidavit.
Click “Update” to complete the process.
A confirmation message will appear once the changes have been successfully processed.
JAMB says candidates can only complete the process at designated JAMB CBT centres and JAMB State Offices.
The Board warned candidates not to patronise cybercafés, agents, or unauthorised centres offering SIM swap or email change services.
